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Residential Networks (ResNet)

Outsourcing Wi-Fi: The Secret to A Speedy Roll-Out and Greater Student Satisfaction

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“The student comes first,” is the mantra at James Madison University (JMU), a large public university in Harrisonburg, Virginia. So, when the school’s 20,000 mostly undergraduate students started demanding comprehensive wireless access, JMU listened. With time a critical factor, JMU made the strategic decision to outsource and partnered with Apogee to deliver a complete re-implementation of the campus residential network. The result: JMU saved significant equipment costs, reduced staffing costs, attained excellent connectivity (despite major density challenges) and installed the network quickly and efficiently. Best of all, student complaints about connectivity have become almost non-existent.

GOALS

JMU was an early adopter of wired internet years ago. But in recent years, the school faced increasing pressure from students and parents to upgrade wireless technology to provide seamless and robust access. This situation worsened with the rise of smartphones. In addition, parents complained that their students were using up their cellular data plans rapidly and incurring extra charges. JMU decided that outsourcing to a trusted outside partner, instead of handling it in-house, would ensure a speedy rollout and greater student satisfaction, and be the most cost-effective option.

CHALLENGES

SOLUTIONS

Apogee’s tailored solution for JMU included:

RESULTS

“By outsourcing to Apogee, we found a partner that can communicate and has systems in place that we fully leveraged. We are confident that the benefits of our new relationship will position us for the long run. We’re excited about this collaboration now and into the future.”

– Dale B. Hulvey, Assistant Vice President for Information Technology, and Dick Johnson, Director of Technical Services, James Madison University

Download Case Study (PDF)