The decision to partner with a managed services provider seems like an easy one, when under pressure to deliver mission-defining technologies while still maintaining operational steady state. But it means placing trust in your partner’s expertise, service and support excellence, and scalability.
We Wear Your Colors™
As the leading managed services provider to higher education, Apogee blends higher education expertise and processes with advanced technology and insights to keep your IT environment operating at peak performance.
We call this unique blend the Apogee Edge.
The Apogee Edge means We Wear Your Colors™. We act as an extension of your campus IT team to keep the efficiency of your IT operations well in hand, so you can confidently redirect critical staff to the strategic projects that accelerate your IT transformation and contribute to your institutional mission.
Our considerable investments in client services, around-the-clock call center support, world-class IT service management (ITSM) technologies like ServiceNow®, and custom analytics provide the service, support, visibility, and insights you need to thrive.
Win with the Apogee Edge
World-class client stewardship
Apogee client service managers and field service representatives are an extension of your IT team, providing strategy, expertise, and resources when and where you need them.
Around-the-clock call center support
Available 24/7/365 for Tier 1 support, our US-based call center strives for “10 and 10” – answering calls in under 10 seconds, then resolving issues in under 10 minutes.
Advanced tools and processes
The Apogee Edge runs on ServiceNow, the industry’s leading IT services management platform, offloading a substantial campus IT investment to Apogee.
Insights and dashboards
Real-time network insights, along with visibility into Apogee service and support levels, help you free up IT staff and time to focus on strategic priorities.
Explore Apogee Managed Technology Services
Industry-leading people, processes, and tools free in-house staff from burdensome operational tasks, easing the shift from cost center to campus innovator and leader
Our student-centered approach to network design ensures students can connect and use all their devices for study, research, entertainment, and socialization
Managed Network Services
Core, wired, and wireless infrastructure, network access control (NAC), next-gen firewall with VPN, and existing network support and monitoring
Our suite of cloud services, including migration, managed applications, disaster recovery, and more helps campus IT teams create new avenues for operational efficiency, cost-savings, and innovation
Managed IT Services
A comprehensive suite of managed infrastructure, endpoint, active directory, Office 365 & Google Workspace, and IT service desk
Network and IT assessments, Executive Advisory Services for strategy development, planning, and short-term technology leadership, and project-based engagements to address specific points of pain
Campus-wide cutting-edge TV viewing services that deliver live sports, breaking news, TV shows, blockbuster movies, and Showtime OTT
Campus Engagement Services
Powerful, turnkey campaign curation and execution managed services complemented by experienced Apogee higher education marketing professionals
In close collaboration with your IT team, our security experts assess security risk and help you protect critical student and research data while minimizing the impact of cyberattack