IT Service Desk

Rev up your campus reputation with 24/7 call support

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Slow response to calls for support can test the patience of a demanding on-campus community and cause significant damage to the school’s technology reputation. Too many campus IT teams waste valuable time receiving, routing, and remediating trouble tickets.

Get past trouble-ticket challenges

Apogee IT Service Desk eliminates the challenges associated with receiving and routing L1 and L2 support tickets. Highly trained Apogee, a Boldyn Networks Company, staff receive, resolve, and escalate incoming calls fast, freeing in-house staff from operational pain and improving your campus technology reputation.

Around-the-clock call response, along with monthly insight reports that drive continuous improvement, advance the productivity of administrators, faculty, staff, and students. Campus confidence grows as tickets are opened and escalated quickly.

Offered discretely or as part of a comprehensive stack of Managed IT Services, IT Service Desk helps IT teams eliminate the burden of call-in support, free up time for high-value initiatives, and drive higher perceived value among campus stakeholders.

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Set a new standard of support

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Build end-user confidence

Our dedicated, higher ed-proven service desk ticketing system and support model optimizes call response times that meet or exceed SLA-driven performance metrics

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Ensure 24/7 support availability

Evening and weekend remote phone support for routine issues and outages, with a customized plan to ensure operational and cost efficiency

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Access monthly insights reporting

Monthly insight reporting fueled by hundreds of higher ed customer engagements continuously drives support service improvements and optimized response times

Explore Apogee Managed IT Services

 Industry-leading people, processes, and tools free in-house staff from burdensome operational tasks, easing the shift from cost center to campus innovator and leader

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Managed Infrastructure

Managed server hardware and software, including updates, patches, virtual environments maintenance, backup and optimization


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Managed Endpoints

Managed end-user computers, operating systems, applications, and antivirus, including monitoring, management, installation, and patches


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Managed Active Directory

Managed user and computer permissions and policies, including servers, DNS, single sign-on (SSO), backups and multi-factor authentication


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Managed Office 365 & Google Workspace

Managed email, chat, cloud, and file storage systems, including policy enforcement, compliance, and data retention


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Datacenter Management

Datacenter management and monitoring to ensure optimal performance, security, and overall health, with rapid response to issues or potential threats. 


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Professional Services with Apogee

Identify the gaps in expertise, tools, and best practices to get on a path to improved IT service delivery

Overcome Campus IT Staffing and Expertise Shortages

Get a roadmap for how to end the struggle of recruiting, hiring, and retaining IT talent to get on a path to innovation and smarter IT strategies and decisions.

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Overcoming IT staffing

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Questions? We’re here to help.

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