Hybrid online and traditional learning. Cross-campus video collaboration. Cutting-edge content delivery platforms and apps. Maintaining competitive advantage hinges on a strong commitment to innovation and the networking infrastructure to support it.
Offload network operations, not control
Building and maintaining a secure, highly segmented network is hard, especially with limited IT staff and expertise. Apogee Managed Network Services eliminates the pain with core, wired, and wireless infrastructure, network access control (NAC), next-generation security firewalls with VPN, and 24/7/365 support and monitoring.
Our unique Managed Campus Portal with Insights Dashboard is included with every managed network services contract. With portal access from any device, you can quickly visualize network health, uncover trends in capacity and utilization to guide future network planning, and enjoy self-service Apogee Support request and management to ensure operational agility.
With robust core services, available service add-ons, and a predictable OPEX funding model to eliminate budgeting surprises, Apogee Managed Network Services helps you deliver reliable connectivity to your campus without sacrificing visibility and control.
Bring your network to heel and unleash true innovation
Network services that scale where and when you need them
Two decades of higher ed networking experience ensure a flexible network optimized for performance, scale, resiliency, reliability, and cost efficiency over the long haul.
Stay in control of your network
Included with Apogee Managed Network Services, the Apogee Managed Campus Portal delivers real-time network insights into network performance, status, and capacity. Next-generation firewall, secure Wi-Fi, and network segmentation protect critical data and isolate vulnerable IoT devices from mission-critical network servers and data.
Leading-edge network access control
Onboard student and staff devices with ease, while maintaining an effective security policy. Support for a range of authentication protocols enables greater administrative flexibility while ensuring an optimal balance of security and ease of use for campus users.
Support and monitoring
Included in a comprehensive engagement or as a standalone service for existing networks, Apogee delivers 24/7/365 monitoring with proactive support and issue resolution, and dispatch of onsite support. Plus, with the powerful self-service ticketing functionality of our Apogee Managed Campus Portal, creating tickets and checking support status are a snap.
“We’ve seen immediate improvements to academic outcomes, with faculty easily and confidently adapting pedagogy to meet student needs with no technical limitations.”
Dr. Ann Fulop, Provost and Vice President of Academic Affairs
Eureka College
Apogee Managed Campus Portal
Offload operations, not control
Built on a custom analytics engine and integrated with ServiceNow®, the industry’s leading IT services management platform, the Apogee Managed Campus Portal delivers network insights and a smooth self-service support experience, offloading a weighty investment to Apogee.
Get real-time network insights
View circuit, wired, and wireless network health and capacity, see usage by building or zone, and determine the status of network switches, wireless access points, and internet circuits.
Manage and track support requests
Open, track, and update service requests with a click and easily view and filter cases by user or status to seamlessly stay up to date on support ticket progress and resolution.
Leverage data to unlock time
Apogee expertise and IT service management infrastructure investments help you overcome budget constraints, inexperienced staff, and manual processes with access to powerful tools, data, and insights that lead to better, smarter IT decisions.
Breathe easy with Apogee Managed Campus Portal
Role-based network analytics and insights along with a modern, self-service ticket management experience give you the peace of mind needed to move from in-house network management to Apogee. Watch the demo.
Features and Benefits
We offer a scalable menu of bundled or standalone services to address your specific network infrastructure needs – from simple support and monitoring of existing networks to the design, build, and management of new networks.
Core, Wired, and Wireless Infrastructure
Upgrade, installation and management of core routers and distribution switching
Upgrade, installation, and management of in-building and outdoor wireless access points and related controllers
Two decades of higher education experience, over 350 customers served, and hundreds of institutional strategic plans studied ensure a highly flexible service and a network optimized for performance, reliability, ease-of-use, BYOD, and cost efficiency.
Network Access Control (NAC)
Support for captive portal, single sign-on (SSO), federated ID providers (e.g., eduroam), guest access, and MAC-address-based authentication
Upgrade, installation, and management of on-premises NAC equipment
Support for a range of authentication protocols enables greater administrative flexibility while ensuring an optimal balance of security and ease of use for students, faculty, and staff.
Next-Gen Security Firewall
Upgrade and management of campus network firewalls at one or more campuses
Next-generation security and protection of mission-critical data, in transit or at rest, across multiple physical locations.
Security
Secure Wi-Fi
Network Segmentation
Secure Wi-Fi encrypts data before transmitting it over the air, preventing others in the immediate area from intercepting the communication signal and gaining access to potentially sensitive user data. Segmentation enables isolation of vulnerable IoT devices from mission-critical network servers and data.
Support and Monitoring
15-minute response time SLA for critical issues and outages
Field service coordinator dispatch with on-call support after hours
24/7/365 monitoring of all managed equipment in Apogee NOC
24/7/365 US-based phone support
Dedicated Client Services Manager
Online client portal and incident management system
24/7/365 support and issue resolution via phone, text or chat.
Dispatch of onsite support, including parts replacement, offloads issue resolution from administrators and IT staff.
Deeply experienced NOC management staff identify and respond to network issues as they happen to ensure the highest levels of availability and performance.
Ease of Use
Single Sign-on (SSO)
SSO allows staff and students to get online with their university credentials.
- Fewer passwords to remember.
- No need to create an account in order to get online.
- Laptops, tablets and phones can get online without having to add a MAC address to a portal
- Greater security (passwords are not stored in multiple systems).
Support for eduroam
Eduroam is a “federation” of schools with a shared framework for network authentication.
Apogee’s support for eduroam allows students, faculty and staff to get online at any eduroam member institution using a home school user ID and password. Eduroam requires SSO.
Explore Apogee Managed IT Services
Industry-leading people, processes, and tools free in-house staff from burdensome operational tasks, easing the shift from mere cost center to campus innovator and leader
IT Service Desk with Apogee
Remote 24/7 support, management, tracking, and monthly reporting of all IT tickets
Managed Infrastructure
Managed server hardware and software, including updates, patches, virtual environments maintenance, backups, and optimization
Managed Endpoints
Managed end-user computers, operating systems, applications, and antivirus, including monitoring, management, installation, and patches
Residential Networks with Apogee
Our student-centered approach to network design ensures students can connect and use all their devices for study, research, entertainment, and socialization.
Move from In-House IT to a Managed Technology Services Model
With operational scale and technical expertise perfected with over 350 institutions, Apogee can deliver managed technology services anywhere your campus needs demand in a predictable OPEX-based funding model. Read our e-book to learn how we can help you move to a managed technology services model.
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Unlock time to focus on innovation
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