About Apogee
Mission
To be the best technology services provider to a thriving higher education system – one campus, one student, one administrator at a time.
Vision
To give higher education the power to do and achieve more. Apogee will be recognized as the uncontested leader in higher education technology services delivery while maintaining our uncompromising focus on the campus experience.
Higher Education Is Our Higher Purpose
Established in Austin, Texas in 1999, Apogee, a Boldyn Networks company, is the only managed technology services provider whose sole focus is higher education. Fueled by a community of more than one million students and administrators at over 350 colleges and universities nationwide and a team of over 250 dedicated employees, Apogee enables colleges and universities to put their institutional mission first and leave technology operations and management to the experts. With a relentless commitment to higher education and unrivaled technical and operational expertise at scale, Apogee works with campus leaders to free up critical time and resources, eliminate operational and budgetary distractions, and leverage technology for institutional transformation. Apogee was acquired by Boldyn Networks in May 2024 and is part of their global operation spanning the US, Europe, and Asia.
The Apogee Difference
A Partner with Purpose
We know how technology can transform the educational experience and produce positive outcomes. Apogee is tireless in our pursuit of new services, technology-based tools, and ideas that help our customers drive greater value and achieve new levels of institutional growth. We have studied more than 800 institutional strategic plans and published our findings in the online interactive report.
Uncontested Scale and Expertise
With operational scale and technical expertise perfected over hundreds of customer engagements, Apogee can deliver managed technology services anywhere your campus needs demand in a predictable OPEX-based funding model. Our highly trained staff stay ahead of campus technology trends and apply learnings in real-time, fueling agility, efficiency, and continuous improvement of the student experience.
World-Class Customer Experience
As true partners with a shared belief in higher ed, Apogee is an accountable extension of your team. Our SLA-driven performance metrics, built-in technology refreshes, predictable funding model, and dedicated Client Service Managers and Field Service Representatives ensure the most effective return on your investment. Our 98% customer satisfaction rate, 96% customer retention rate, and astounding NPS score of 71 reflect how we proudly wear your colors.
Redefining Technology Services Delivery
Apogee has lived and breathed higher education for over 20 years, so we have a unique understanding of the connection between technology and campus vitality. Our comprehensive managed services portfolio includes: campus and residential networks, infrastructure, service desk, video, campus engagement, and professional services. By delivering our services in a predictable and clear funding model with built-in analytics and dedicated client service management, Apogee enables campus leaders to offload operations to focus on strategic initiatives.
The Four Fits© Workshop
Our free Four Fits© Workshop is a collaborative process designed to explore and understand your institution’s current and desired state in four areas: (1) Culture – executive sponsorship, communication and collaboration, and governance, (2) Operations – integrating Apogee processes to deliver exceptional service, (3) Technology – optimizing Apogee support, meeting SLAs, and staying ahead of the curve, (4) Finance – proper stewardship of your school’s resources and how Apogee works within your budget.
Diversity and Inclusion
We believe education is a doorway to a fair and just society. Driven by core values of equity, respect, and compassion, we partner with our customers to ensure an accessible education for everyone, with a special emphasis on those undermined by systemic racism and injustice. Within Apogee, we commit to creating a healthy culture of diversity and inclusion and to empowering one another as advocates for an inclusive workplace.
