We separate ourselves from other players in four important ways:
WE FOCUS EXCLUSIVELY ON HIGHER EDUCATION
- Over two decades of experience solely with higher ed campus leaders
- World-class customer experience: 98% customer satisfaction rating, 71 NPS score, 96% customer retention rate
- Service to over 1 million students at a time – we know their usage patterns and behavior better than anyone
WE DELIVER PREDICTABLE COST STRUCTURES AND OPERATIONAL EXCELLENCE
- SLA-driven contracts ensure student complaints are eliminated
- Typical installation timeframe of just 2-4 weeks with limited disruption to campus activities
- Built-in performance metrics to help you see the value of your investment
WE FUTUREPROOF YOUR NETWORK FOR 5-10 YEARS
- Innovative, customized network design
- Bandwidth increases and technology refreshes as needed
- Preventative maintenance and technology and bandwidth refreshes
WE HELP IMPROVE STUDENT SATISFACTION AND RETENTION
- Support for all types of devices (smartphones, laptops, gaming consoles, IoT, etc.), with dedicated bandwidth
- Easy-to-use student portal with your branding gives your students the Wi-Fi connectivity and support experience they’re used to
- 24/7/365 support with average 10-second response time and 96% of calls addressed over the phone
- Single sign-on (SSO), Personal Area Networks (PAN), eduroam for ease of use and like-home connectivity
Apogee ResNet Key Features and Benefits
To review full features and benefits, click here.
Apogee ResNet
Additional Value-Add Technical Features and Capabilities
| Traffic Shaping by Student/Device | 100Mbps per device for up to 10 simultaneous devices |
| SLA-Driven Speed & Upgrades | As-needed bandwidth increases matched to increase usage to ensure futureproofing of the ResNet |
| Hardware/Technology Refreshes | Hardware is refreshed as needed through life of contract in accordance with SLAs |
| Support for Online Gaming | Carrier grade NAT (Network Address Translation), especially important for gaming |
| High Availability | Industry-standard 99.9% |
| Quality Assurance & Control | Complete system design, build, test, validation before shipment to ensure rapid, zero-defect time to value. Complete system shipping as a packaged onsite trailer |
| Add-On Support – IT Staff Non-ResNet Support | Apogee can provide as-needed IT staff to support the customer on IT issues and questions unrelated to ResNet |
| Admin Device Additions (e.g., TVs, Thermostats, Cameras) | For additional fees, Apogee can add university devices (up to 1000 depending on site) to Apogee ResNet |
