Chart a new path to innovation with Managed IT Services
Apogee offers a customizable array of Managed IT Services to address individual campus needs, including Infrastructure, Endpoints, Active Directory, Office 365 & Google Workspace, and IT Service Desk.
- Offloading of operational systems and projects
- Remediation and maintenance of critical IT systems
- SLA-driven approach with predictable funding model
Customizable to suit your individual campus needs
Maximize operational benefit and value with a complete Managed IT Services engagement or choose
one or more of the discrete services below to address specific areas of pain.
| MANAGED INFRASTRUCTURE | Critical systems, server infrastructure, antivirus and backups | • Server compute and disk services, OS, server and network security policy, hosted cloud resources • Physical hardware and OS-level functionality and virtual environments • Antivirus policy, auto-remediation of policy violations • Backup policies, maintenance of on-prem and cloud backups and access |
| MANAGED ENDPOINTS | Hardware/software, applications, software patches, antivirus and malware | • OS hardware/software health • Automated deployment of standardized applications • Escalations for daily account, maintenance requests • OS and third-party patches • Antivirus policy and remediation, malware prevention |
| MANAGED ACTIVE DIRECTORY | Servers, AD/DNS, ADFS/SSO, MFA and backups | • Active Directory, DNS, and ADFS servers, OS, and security permissions • DNS configuration/maintenance • Privileged access and group policy • SSO and multifactor authentication • Backup policies, maintenance of on-prem and cloud backups and access |
| MANAGED OFFICE 365 WORKSPACE | Application management, vendor communications, and licensing | • Email, chat, cloud file storage systems •. Policy development and enforcement, compliance, data retention, e-discovery, and data restoration process • Escalations for daily account, maintenance requests •. Vendor communications |
| IT SERVICE DESK | L1 and L2 call support, escalation, ticketing, and monthly insight reporting | • Full-time remote service desk staffing • ITSM systems configuration • Knowledge Base documentation • 24/7 L1 and business-hour L2 phone support • Monthly reporting including metrics and escalations |
