The EDUCAUSE 2023 Annual Conference, a gathering of IT Administrators and Professionals at the intersection of education and technology, illuminated a multifaceted landscape that higher education leaders must navigate. Under the banner of adaptability in the face of perpetual change and the imperative of cultivating resilience, the conference encompassed a spectrum of topics, including the ever-pressing concern of cybersecurity, the enduring challenge of recruiting and retaining technology talent, the burgeoning prominence of Artificial Intelligence (AI), and the unceasing call for adaptability and resilience.  

Fortifying Cybersecurity 

Cybersecurity continued to seize the spotlight as paramount. As data breaches and cyber threats continue to loom large, the imperatives of robust security measures and ceaseless vigilance are further amplified. With the vast troves of sensitive student and institutional data at stake, safeguarding these assets has never been more critical. 

Security experts and leaders discussed evolving threats, innovative solutions, and strategies to fortify the digital perimeters of educational institutions. Meanwhile, attendees and speakers alike delved into discussions about threat intelligence, proactive incident response, and the importance of a culture of cybersecurity that permeates all facets of the academy. 

Beyond technology, the human factor emerged as a crucial consideration. Training and raising cybersecurity awareness among staff and students took center stage, emphasizing that cybersecurity is everyone’s responsibility. This comprehensive approach to cybersecurity resilience echoed through the conference, compelling institutions to weave a security-conscious culture into their very fabric. 

Talent Acquisition and Retention in Tech 

The perennial challenge of recruiting and retaining technology talent continued to dominate conversations at the conference. The competitive technology job market persists as a formidable obstacle for higher education institutions seeking to attract and retain IT professionals. 

Conversations on this front transcended traditional recruitment methods and explored innovative strategies. Presentations and discussions encompassed the importance of employer branding, building effective internship programs, and nurturing a workplace culture that values innovation and continuous learning. 

Amid the growing recognition that higher education institutions must compete with technology giants and startups for tech talent, sessions illuminated the significance of career development opportunities and compelling work environments. Acknowledging that academia’s appeal can be distinct, attendees were encouraged to hone strategies to attract technology professionals who are drawn to the unique challenges and rewards of the educational sector. 

The Soaring Relevance of Artificial Intelligence (AI) 

A standout theme at the conference was the ascendancy of Artificial Intelligence (AI). While AI landed at number 13 on the official “top tech trends” list, it dominated many conversations throughout the event, underscoring its undeniable impact. 

About one out of every eight non-corporate sessions at the conference centered on AI, and numerous other sessions drew connections to AI’s transformative potential. Conversations delved into how AI can reshape the educational landscape, from automating administrative tasks to personalizing learning experiences. 

In her keynote address, Dr. Tressie Cottom emphasized that AI is not merely a feature; it is an epochal force that is reshaping education, with nontrivial unanswered questions about inherent and systemic biases, challenges to established models of student assessment, and needed protections for intellectual property. As the public debut of OpenAI’s ChatGPT in November 2022 reverberated across academia, attendees recognized that AI has become a central pillar of education’s future. 

The cautious optimism surrounding AI was palpable. While many institutions are exploring AI’s potential applications, the consensus was that these are still early days for the technology. Presenters and experts repeatedly conveyed that experimentation and exploration are the norm, and higher education is grappling with how to harness AI effectively. 

The Resilience Imperative 

A recurring theme echoed through the conference – the need for higher education institutions to embrace adaptability and resilience. While sustainability remains a crucial consideration, the evolving landscape demands that institutions go a step further and equip themselves to pivot, evolve, and respond effectively to a rapidly changing environment. 

This imperative extends beyond technology and encompasses institutional strategies, human resources, and organizational structures. Discussions ranged from rethinking strategic planning in an era of uncertainty to fostering a culture of innovation and adaptability that permeates an institution’s DNA. 

The changing demographics of student populations and fluctuating enrollment numbers necessitate a proactive approach to adaptability. Speakers and experts offered guidance on how institutions can stay ahead of these challenges, forging strategies to thrive in times of resource scarcity and deep-rooted technological change. 

Beyond Conventional Expertise 

Another key takeaway was the necessity of seeking expertise beyond the customary boundaries. The dynamism of technology and education demands that institutions expand their horizons in search of innovative solutions. 

Attendees were urged to look beyond their current talent pool for subject matter expertise and fresh ideas. The message was clear — institutions must cultivate a culture of exploration and innovation. This approach necessitates the willingness to venture into uncharted territory and experiment with emerging technologies and practices. 

Leveraging Managed Services and Products 

In an environment where resource constraints can present significant challenges, managed services and products emerged as a vital lifeline. Solutions such as Backup as a Service (BaaS), Disaster Recovery as a Service (DRaaS), Virtual Chief Information Officers (vCIOs), Virtual Chief Information Security Officers (vCISOs), and Security Review Audits (SRAs) are exemplars of the strategic tools that enable institutions to access robust, cost-effective solutions even when facing limitations in funding and personnel. 

Managed services empower higher education institutions to safeguard their data, ensure business continuity, and fortify their cybersecurity posture. The consensus is that, rather than viewing these services as a crutch, they should be embraced as strategic enablers that facilitate resource-constrained institutions’ pursuit of comprehensive, resilient solutions. 

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By: David Hinson

David Hinson is the Apogee Campus Chief Information Officer[...]

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