Managed Network Services

It’s time to redefine connectivity in higher education

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Blended online and traditional learning. Cross-campus video collaboration. Cutting-edge content delivery platforms and apps. Maintaining competitive advantage hinges on a strong commitment to innovation and the networking infrastructure to support it.

Offload network operations to a trusted partner

Building and maintaining a secure, highly segmented network is hard. The proliferation of IoT devices like cameras, projectors, printers and card readers, on top of the new hybrid learning imperative, makes the job even tougher, especially with limited IT staff and expertise.

Apogee Managed Network Services deliver the network managed services you need, including core, wired and wireless infrastructure, network access control (NAC), next-generation security firewall with VPN, and 24/7/365 support and monitoring.

With a predictable OPEX-based funding model, comprehensive support, and a menu of services that can be customized to suit your specific needs, Apogee Managed Network Services free you up to focus on strategic initiatives and kill the pain of budgeting and equipment refreshes.

Bring your network to heel and unleash true innovation

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Network services that scale where and when you need them

Two decades of higher ed networking experience ensure a flexible network optimized for performance, scale, resiliency, reliability, and cost efficiency over the long haul.

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Stay in control of your network

Next generation firewall, secure Wi-Fi, and network segmentation protect critical data and isolate vulnerable IoT devices from mission-critical network servers and data.

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Leading-edge network access control

Onboard student and staff devices with ease, while maintaining an effective security policy. Support for a range of authentication protocols enables greater administrative flexibility while ensuring an optimal balance of security and ease of use for campus users.

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Support and monitoring

Included in a comprehensive engagement or as a standalone service for existing networks, Apogee delivers 24/7/365 monitoring with proactive support and issue resolution, and dispatch of onsite support.

“We’ve seen immediate improvements to academic outcomes, with faculty easily and confidently adapting pedagogy to meet student needs with no technical limitations.” 

Dr. Ann Fulop, Provost and Vice President of Academic Affairs
Eureka College

Features and Benefits

We offer a customized menu of bundled or standalone services for the full suite of network infrastructure needs – from simple support and monitoring of existing networks to the design, build, and management of new networks.

Core, Wired, and Wireless Infrastructure


Upgrade, installation and management of core routers and distribution switching

Upgrade, installation, and management of in-building and outdoor wireless access points and related controllers

Two decades of higher education experience, over 350 customers served, and hundreds of institutional strategic plans studied ensure a highly flexible service and a network optimized for performance, reliability, ease-of-use, BYOD, and cost efficiency.

Network Access Control (NAC)


Support for captive portal, single sign-on (SSO), federated ID providers (e.g., eduroam), guest access, and MAC-address-based authentication

Upgrade, installation, and management of on-premises NAC equipment

Support for a range of authentication protocols enables greater administrative flexibility while ensuring an optimal balance of security and ease of use for students, faculty, and staff.

Next-Gen Security Firewall


Upgrade and management of campus network firewalls at one or more campuses

Next-generation security and protection of mission-critical data, in transit or at rest, across multiple physical locations.

Security


Secure Wi-Fi

Network Segmentation

Secure Wi-Fi encrypts data before transmitting it over the air, preventing others in the immediate area from intercepting the communication signal and gaining access to potentially sensitive user data. Segmentation enables isolation of vulnerable IoT devices from mission-critical network servers and data.

Support and Monitoring


15-minute response time SLA for critical issues and outages

Field service coordinator dispatch with on-call support after hours

24/7/365 monitoring of all managed equipment in Apogee NOC

24/7/365 US-based phone support

Dedicated Client Services Manager

Online client portal and incident management system

24/7/365 support and issue resolution via phone, text or chat.

Dispatch of onsite support, including parts replacement, offloads issue resolution from administrators and IT staff.

Deeply experienced NOC management staff identify and respond to network issues as they happen to ensure the highest levels of availability and performance.

Ease of Use


Single Sign-on (SSO)

SSO allows staff and students to get online with their university credentials.

  • Fewer passwords to remember.
  • No need to create an account in order to get online.
  • Laptops, tablets and phones can get online without having to add a MAC address to a portal
  • Greater security (passwords are not stored in multiple systems).

Support for eduroam

Eduroam is a “federation” of schools with a shared framework for network authentication.

Apogee’s support for eduroam allows students, faculty and staff to get online at any eduroam member institution using a home school user ID and password. Eduroam requires SSO.

Explore Apogee Managed IT Services

Industry-leading people, processes, and tools free in-house staff from burdensome operational tasks, easing the shift from mere cost center to campus innovator and leader

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IT Service Desk with Apogee

Remote 24/7 support, management, tracking, and monthly reporting of all IT tickets

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Managed Infrastructure

Managed server hardware and software, including updates, patches, virtual environments maintenance, backups, and optimization

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Managed Endpoints

Managed end-user computers, operating systems, applications, and antivirus, including monitoring, management, installation, and patches

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Residential Networks with Apogee

Our student-centered approach to network design ensures students can connect and use all their devices for study, research, entertainment, and socialization. 

Move from In-House IT to a Managed Technology Services Model


With operational scale and technical expertise perfected with over 350 institutions, Apogee can deliver managed technology services anywhere your campus needs demand in a predictable OPEX-based funding model. Read our e-book to learn how we can help you move to a managed technology services model.

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Unlock time to focus on innovation

Questions? We’re here to help.

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