Slow response to calls for support can test the patience of a demanding on-campus community and cause significant damage to the school’s technology reputation. Too many campus IT teams waste valuable time receiving, routing, and remediating trouble tickets.
Get past trouble-ticket challenges
Apogee IT Service Desk eliminates the challenges associated with receiving and routing L1 and L2 support tickets. Highly trained Apogee staff receive, resolve, and escalate incoming calls fast, freeing in-house staff from operational pain and improving your campus technology reputation.
Around-the-clock call response, along with monthly insight reports that drive continuous improvement, advance the productivity of administrators, faculty, staff, and students. Campus confidence grows as tickets are opened and escalated quickly.
Offered discretely or as part of a comprehensive stack of Managed IT Services, IT Service Desk helps IT teams eliminate the burden of call-in support, free up time for high-value initiatives, and drive higher perceived value among campus stakeholders.
Set a new standard of support
Build end-user confidence
Our dedicated, higher ed-proven service desk ticketing system and support model optimizes call response times that meet or exceed SLA-driven performance metrics
Ensure 24/7 support availability
Evening and weekend remote phone support for routine issues and outages, with a customized plan to ensure operational and cost efficiency
Access monthly insights reporting
Monthly insight reporting fueled by hundreds of higher ed customer engagements continuously drives support service improvements and optimized response times
Explore Apogee Managed Technology Services
Industry-leading people, processes, and tools free in-house staff from burdensome operational tasks, easing the shift from cost center to campus innovator and leader
Managed server hardware and software, including updates, patches, virtual environments maintenance, backup and optimization
Managed end-user computers, operating systems, applications, and antivirus, including monitoring, management, installation, and patches
Managed Active Directory
Managed user and computer permissions and policies, including servers, DNS, single sign-on (SSO), backups and multi-factor authentication
Managed Office 365 & Google Workspace
Managed email, chat, cloud, and file storage systems, including policy enforcement, compliance, and data retention
Professional Services with Apogee
Identify the gaps in expertise, tools, and best practices to get on a path to improved IT service delivery
Overcome Campus IT Staffing and Expertise Shortages
Get a roadmap for how to end the struggle of recruiting, hiring, and retaining IT talent to get on a path to innovation and smarter IT strategies and decisions.Get e-Book
Unlock time to focus on innovation