With their round-the-clock digital lives, 9 -5 help desks no longer work for typical college students. Our knowledgeable and responsive support team is available 24/7/365 to troubleshoot issues in real-time.
Third Party Device Support
From laptops to gaming systems, we understand and support the myriad devices that students bring to campus.
Highly Trained Staff
Our support team are experts in all the ways that students consume content. They participate in regular ongoing training to ensure that they are knowledgeable in the most effective ways to address student connectivity issues.
Students can contact Apogee support team through text, phone, chat as well as social media. Apogee can also provide an on-site coordinator to offer hands-on support and troubleshooting to students.
Local Call Centers
Our locally manned call centers ensure that when students are in need, nothing gets lost in translation.
Commitment to Effectiveness
Monitoring and analyzing data such as call time per student helps improve effectiveness. Apogee has implemented a rigorous quality assurance program that tracks service levels and customer experience. This has enabled the company to proactively mitigate issues before they become a problem.