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Superior Support

Apogee offers responsive, knowledgeable 24/7/365 support and the option to add an on-site coordinator to your team.

Expert Teams Dedicated to Supporting Higher Education

Our support staff understands the unique ways that students use the internet. They participate in regular, ongoing training that covers the most effective ways to address student connectivity issues.

24/7/365 Monitoring

Our support center is locally managed and powered by an advanced monitoring system, providing detailed historical reporting, real-time call volume monitoring and a rigorous quality assurance program that regularly incorporates the most recent student feedback.

Third-Party Device Support

It’s not just about laptop computers and cable TV anymore. From tablets and gaming systems to IPTV and streaming video services, we support the myriad devices students are bringing to campus and the evolving ways they use them to educate and entertain themselves.

On-site Coordinator Option

As part of our holistic approach to service and support, Apogee can provide a locally hired on-site coordinator to offer hands-on support and troubleshooting to students.