Apogee offers responsive, knowledgeable 24/7/365 support and the option to add an on-site coordinator to your team.
Our support staff understands the unique ways that students use the internet. They participate in regular, ongoing training that covers the most effective ways to address student connectivity issues.
Our support center is locally managed and powered by an advanced monitoring system, providing detailed historical reporting, real-time call volume monitoring and a rigorous quality assurance program that regularly incorporates the most recent student feedback.
It’s not just about laptop computers and cable TV anymore. From tablets and gaming systems to IPTV and streaming video services, we support the myriad devices students are bringing to campus and the evolving ways they use them to educate and entertain themselves.
As part of our holistic approach to service and support, Apogee can provide a locally hired on-site coordinator to offer hands-on support and troubleshooting to students.