Student satisfaction is critical for retention. Evolving technology has created an “on-demand” generation of students – they expect things to work reliably, and fixed immediately. Universities often don’t have the resources to support the student demands around the clock. Our knowledgeable and responsive support team is available 24/7/365 to troubleshoot technology issues. Historically, we answer all calls under 10 seconds, and nearly 94% issues of issues are resolved on the first call.
The average student brings 5-7 devices to campus. We manage smartphones, laptops, tablets, gaming systems, and stay on top of modern developments like Alexa to troubleshoot the myriad of devices that students bring to campus.
Our support team is well-versed in all the ways students use their devices. They participate in ongoing training to ensure they are knowledgeable and up-to-date on latest connectivity updates and issues.
Students, faculty, and staff can contact Apogee support via phone, chat, email, text and social media. Apogee can also provide an on-site coordinator to offer local ground support to your institution.
Our Austin-based call center is located at our national headquarters, allowing our support team to regularly engage with other departments to have a better grasp of our services and share real-time updates with customers.
Our state-of-the-art student lab mimics a student residential hall, allowing our support team to simulate the student experience and test new devices/applications and their compatibility with our services.