Operational challenges and staffing shortages are plaguing strained in-house campus IT teams, leaving little time to focus on innovation.
A higher education expert, Apogee delivers a comprehensive portfolio of managed IT services - from managed networks to IT service desk to professional services - to unlock the time you need to think strategically and innovate faster.
Apogee designs, builds, and manages highly segmented and secure networks that are optimized for performance and cost efficiency. We offer a customized menu of bundled or standalone services for the full suite of network infrastructure needs – from simple support and monitoring of existing networks to the design, build, and management of new networks. Our unmatched technology expertise and predictable funding model eliminate the pain of keeping your network up to date, with equipment refreshes and SLA-driven performance metrics built in.
Apogee helps IT teams offload IT Service Desk operations to relieve the burden of finding, hiring, training, and retaining IT support staff. A cost-effective solution staffed by highly trained technical support managers and technicians, Apogee IT Service Desk provides 24/7 Level 1 and 2 end-user support and easily integrates with your existing IT infrastructure. We create and manage IT tickets, track every interaction with IT, and deliver monthly reports to identify trends, reduce service interruptions, and speed resolution.
Apogee Professional Services help higher ed IT leaders overcome specific challenges through a dedicated engagement. Apogee can provide immediate expertise, help, and remediation on a range of IT projects that include comprehensive IT and network assessments, strategic IT and CIO advisory services, and design, implementation, and adoption of specific managed IT services that can extend into a long-term engagement. We can help find and fix critical IT issues such as network performance and security gaps, or we can help you fill strategy holes.
With operational scale and technical expertise perfected through nearly 400 colleges and universities, Apogee can deliver managed IT services anywhere your campus needs demand in a predictable, no-surprises OPEX-based funding model with metric-driven SLAs and accountability. Backed by big investments in customized software tools for higher ed, a US-based support center that operates 24/7/365, the ability to take on the risk of technology refreshes, and dedicated client services managers and field support representatives, Apogee can seamlessly step in and act as an accountable extension of your team.