Expert Teams Dedicated to Supporting Higher Education
Our support staff understands the unique ways that students use the Internet and participating in regular, ongoing training covering the most effective ways to address student connectivity issues. Our support center is locally managed and powered by an advanced VoIP system, providing detailed historical reporting, real-time call volume monitoring and a rigorous quality assurance program centered around regular student feedback.
Third-Party Device Support
It’s not just about desktop and laptop computers anymore. From PDAs and gaming systems, we support what students are bringing to campus.
On-Site Coordinator Option
As part of our holistic approach to service and support, Apogee can provide a locally-hired on-site coordinator to offer hands-on support and troubleshooting to students.
“Our housing department was very impressed with the support we received, both online and through move-in. The support Apogee provided through the transition was exemplary.”
Joe Adamo, Director of Communications
University of North Texas
“Our help desk is now able to spend its time assisting students with academic IT issues.”
Tom Neiss, Director of Telecommunications
University at Albany, State University of New York
“Apogee completely resolved our problems – service and reliability of the network is unmatched. This was the best decision we could have made.”
Anthony Hambey, Associate Vice President of Information Technology
“With the help of Apogee, our ResNet help-line went from filling up the voicemail box every hour, to one or two messages a day during the week after move-in”
Pat Hays, Director of User Support Services
Rhode Island College