"With Apogee now in place, calls for help have simply stopped, allowing HSU personnel to focus on the multitude of other tasks necessary to begin the academic year. Even better than that, our students absolutely love the new wireless connectivity and the ability to choose the service plan that best meets their needs."
www.hsutx.edu ~ Travis P. Seekins, Associate Vice President for Technology Services
Expert Teams Dedicated to Supporting Higher Education
Our support staff understands the unique ways that students use the Internet and participating in regular, ongoing training covering the most effective ways to address student connectivity issues. Our support center is locally managed and powered by an advanced VoIP system, providing detailed historical reporting, real-time call volume monitoring and a rigorous quality assurance program centered around regular student feedback.
Third-Party Device Support
It’s not just about desktop and laptop computers anymore. From PDAs and gaming systems, we support what students are bringing to campus.
On-Site Coordinator Option
As part of our holistic approach to service and support, Apogee can provide a locally-hired on-site coordinator to offer hands-on support and troubleshooting to students.
Joe Adamo, Director of Communications
University of North Texas
Denton, Texas
Tom Neiss, Director of Telecommunications
University at Albany, State University of New York
Albany, NY
Anthony Hambey, Associate Vice President of Information Technology
Birmingham-Southern College
Birmingham, AL
Pat Hays, Director of User Support Services
Rhode Island College
Providence, RI
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