“We were not equipped nor chartered to be an ISP. Turning that business over to Apogee was a good business decision for Ithaca College. It’s been a win-win situation for everybody.”
www.ithaca.edu ~ Ed Fuller, Associate Vice President, Information Technology Services, Ithaca College
Expert Teams Dedicated to Supporting Higher Education
Our support staff understands the unique ways that students use the Internet and participating in regular, ongoing training covering the most effective ways to address student connectivity issues. Our support center is locally managed and powered by an advanced VoIP system, providing detailed historical reporting, real-time call volume monitoring and a rigorous quality assurance program centered around regular student feedback.
Third-Party Device Support
It’s not just about desktop and laptop computers anymore. From PDAs and gaming systems, we support what students are bringing to campus.
On-Site Coordinator Option
As part of our holistic approach to service and support, Apogee can provide a locally-hired on-site coordinator to offer hands-on support and troubleshooting to students.
Joe Adamo, Director of Communications
University of North Texas
Tom Neiss, Director of Telecommunications
University at Albany, State University of New York
Anthony Hambey, Associate Vice President of Information Technology
Pat Hays, Director of User Support Services
Rhode Island College