Network Support Engineer

Apogee is the market leader in providing high-speed campus residential networks (ResNet) in partnership with higher education communities across the country. We provide a slew of IP enabled services via both wired and wireless local area networks (LAN/WLAN), such as high speed Internet access, IP video, and VoIP. In addition, we also provide CATV services at many of our client sites.

We are currently recruiting for a Network Support Engineer in Austin, TX. This person’s primary responsibility will be as a tier2/3 support engineer in fast paced operations environment with some occasional project engineering work.  This opening will require a solid background in Cisco technologies, and a customer service mindset.  This position will be supporting a diverse base of customers so someone who can work with non technical users, in a professional manor is highly desired. There is tremendous opportunity for some with the right skill sets and business acumen to excel within our organization.

Essential Responsibilities and Duties:

• Resolves simple to complex network outages and service interruptions with little supervision
• Provides timely and accurate ticket updates to appropriate stake holders
• Provides end to end network documentation
• Must be able to work in a 24x7x365 on call environment
• Follows MAC procedures and other department SOPs
• Liaison between engineering group and client staff – both technical and non-technical personnel
• Work closely with project management staff to meet project milestones
• Develop and apply testing and troubleshooting plans
• Manage and test ILEC/CLEC circuit cut-over and upgrades
• May require performing onsite surveys for both wired and wireless access
• Physical installation of core network components (racking and stacking), configure, turn-up and testing
• Adds to the overall environment and teamwork of the group

Essential Requirements:  The following is not an all inclusive list of core requirements but a list of fundamentals necessary to satisfactorily perform in this position.

• Complete understanding of escalation, incident management and change management processes and procedures of the NOC.
• Familiarity with telephony, including Voice and Video over Network technologies (VoIP).
• Expert level knowledge of Layer-2 and VLAN trunking
• Strong experience with BGP and other routing protocols (Static, EIGRP and OSPF)
• Strong experience and knowledge supporting Radius, DHCP, and DNS servers
• Strong experience working in a Cisco and Juniper switching and routing environment
• Experience supporting SIP and Asterisks servers
• Strong customer facing skills and business etiquette
• Effective communication skills
• Ability to work independently and maintain fast paced milestones and deliverables

Education and Certifications:

• A Bachelor’s degree in engineering, IT, or related field
• CCNA Certification or better
• CCNA Voice Certification or better
• A Wireless Certification (CWNA, Cisco, or Aruba)
• Juniper certification(s) is a plus
• ILEC/CLEC or MSO experience is a plus

Other Requirements:

• May require travel up to 10%
• Ability to work weekends and overtime as needed – per on-call rotation

Compensation:

• Competitive with a comprehensive benefits package including: retirement account with a company match, medical, vision, dental, short/long term disability with company contribution.

Back-ground check is required.

To apply, please submit resume and cover letter to jobs-eng@apogee.us