“We were not equipped nor chartered to be an ISP. Turning that business over to Apogee was a good business decision for Ithaca College. It’s been a win-win situation for everybody.”
www.ithaca.edu ~ Ed Fuller, Associate Vice President, Information Technology Services, Ithaca College
A robust network core powered by the largest student network in the nation… all for the price of a cup of coffee.
You make decisions every day that determine the value you create for your campus. What if one of those decisions could produce tremendous value — for less than the price of this morning’s cup of coffee?
Essential services, zero capital investment, zero technology risk
ResCore™ is an essential set of managed services that allow you to provide exceptional network service and support, while saving time and capital for the areas where you need them the most.
|24/7/365 Student Support
Our 24-hour Austin-based support center is locally managed and powered by an advanced VoIP system, providing detailed historical reporting, as well as real-time call volume monitoring. Apogee regularly incorporates student feedback and gives you instant visibility.
When it comes to move-in, we know everybody could use a little support. During 2012 move-in, it took an average of nine seconds for students to reach a live, helpful network support representative. We work to make sure that every student gets connected on the day they arrive.
|Full Regulatory Compliance
Apogee keeps you in full regulatory compliance with federal regulations governing DMCA, RIAA, FERPA and CALEA enforcement on your network.
|Stable & Reliable Network Speeds
Apogee deploys an advanced and integrated management system to ensure that peak times don’t mean sluggish connections. With our core network in place, you know your residents will receive the bandwidth they need at any time of day.
|On-Site Support Technician
As part of Apogee’s core network, we provide a on-site coordinator to work with students directly and offer hands-on support. Our local coordinator also attends regularly scheduled housing meetings to stay in tune with student needs.
|Mobile Device Support (BYOD)
From smartphones and tablets to DVRs and gaming systems, we support the devices that students are bringing to campus.
As budgets begin to take shape this fall, now is the perfect time to assess how you can meet the network and technology needs of your residents and still focus on other priority areas across the entire campus.
For a no obligation phone consultation about your ResNet needs, send us a message and an Apogee representative will contact you at your earliest convenience.
Frequently Asked Questions about ResCore™