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Hardin Simmons University

"With Apogee now in place, calls for help have simply stopped, allowing HSU personnel to focus on the multitude of other tasks necessary to begin the academic year. Even better than that, our students absolutely love the new wireless connectivity and the ability to choose the service plan that best meets their needs."

www.hsutx.edu ~ Travis P. Seekins, Associate Vice President for Technology Services

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Technical Support Representative

Location: Austin – UT / West Campus

Join Apogee, the leader in providing innovative technology solutions and services to higher education! Assist our student customers via telephone with troubleshooting internet connectivity, basic configuration as well as account registration and general customer service inquiries.

Responsibilities

  • - Troubleshooting internet connectivity issues
  • - Account registration
  • - Billing Questions
  • - Virus Issues
  • - Create work order tickets for on site support dispatch
  • - Other duties as assigned

Qualifications

  • - Previous Technical or Customer Support experience preferred
  • - Training or Lead experience desirable
  • - Enjoy assisting customers via telephone
  • - Must be available to work weekdays and weekends as we are a 24x7x365 operation.

 

Compensation $11.00+ per hour DOE

 

Qualified candidates can apply here

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Corporate Headquarters | 715 W 23rd Street, Austin, Texas 78705 | Phone 1-877-478-8858 | Fax: 512-478-8873
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